PRIVACY POLICY

SCOOP PRIVACY POLICY

Last Updated: 8 June 2026

Welcome to Scoop ("Scoop", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Scoop mobile application (the "Application").

By using Scoop, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Application.

We may update this Privacy Policy from time to time. If we make material changes, we will notify users by updating the "Last Updated" date above and, where appropriate, providing additional notice within the Application.

1. INFORMATION WE COLLECT

Information You Provide

When you create an account or use Scoop, we may collect:

Name or display name
Email address
Phone number
Date of birth
Gender and gender preferences
Profile photographs
Biography and profile information
Interests, hobbies, and preferences
Group information you create or join
Messages sent through the Application
Customer support communications
Information submitted through reports or safety complaints

Information Collected Automatically

When you use Scoop, we may automatically collect:

Device type and operating system
Device identifiers
IP address
Mobile network information
App usage information
Analytics and diagnostic information
Crash reports and performance data

Location Information

With your permission, Scoop collects location information to provide nearby matches, group recommendations, and other location-based features.

You may disable location permissions through your device settings, although some features may not function correctly.

2. HOW WE USE YOUR INFORMATION

We use your information to:

Create and manage user accounts
Verify eligibility to use the service
Provide matching and recommendation features
Enable group functionality and messaging
Improve user experience
Provide customer support
Monitor platform performance
Detect, prevent, and investigate fraud, abuse, harassment, and other harmful behaviour
Deliver advertisements and promotional content
Comply with legal obligations
Enforce our Terms of Service

3. LEGAL BASIS FOR PROCESSING

Where UK GDPR or similar laws apply, we process personal information on the following legal bases:

Performance of a contract with you
Legitimate business interests
Your consent
Compliance with legal obligations
Protection of vital interests where applicable

4. SHARING YOUR INFORMATION

We may share information with:

Other Scoop Users

Information visible on your profile, including photos, age, biography, interests, and group information, may be visible to other users of the Application.

Messages and interactions are shared with the users involved in those conversations.

Service Providers

We use trusted third-party providers to operate and improve Scoop, including:

Google Firebase
Google Cloud services
Google AdMob
RevenueCat
Apple Sign In
Google Sign In

These providers may process information on our behalf in accordance with their own privacy policies and contractual obligations.

Legal Requirements

We may disclose information if required to:

Comply with applicable law
Respond to lawful requests from authorities
Protect the rights, safety, or property of Scoop, our users, or others
Investigate fraud, abuse, or security incidents

5. ADVERTISING AND ANALYTICS

Scoop may display advertisements through advertising partners such as Google AdMob.

Advertising partners may collect information such as:

Advertising identifiers
Device information
Approximate location
Interaction with advertisements

Where required by law, we will obtain your consent before serving personalised advertisements.

We also use analytics services to understand how users interact with the Application and to improve our services.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

Provide our services
Maintain user accounts
Resolve disputes
Prevent fraud and abuse
Comply with legal obligations

Account information is generally retained until account deletion.

Certain information may be retained for longer periods where necessary for safety, legal, regulatory, or fraud prevention purposes.

7. ACCOUNT DELETION

Users may delete their Scoop account through the Application.

Upon deletion, we will take reasonable steps to delete or anonymise personal information associated with your account, except where retention is required for legal, security, fraud-prevention, or regulatory purposes.

Some information may remain in backups for a limited period before permanent deletion.

8. YOUR RIGHTS

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Withdraw consent
Request data portability
Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details provided below.

9. SECURITY OF YOUR INFORMATION

We implement reasonable administrative, technical, and organisational measures designed to protect your personal information.

However, no security system is completely secure, and we cannot guarantee absolute security of information transmitted through the internet or stored electronically.

10. INTERNATIONAL DATA TRANSFERS

Your information may be processed and stored in countries outside your country of residence.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

11. CHILDREN'S PRIVACY

Scoop is intended solely for individuals aged 18 years and older.

We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a user under 18 has provided personal information, we will take steps to remove such information and terminate the associated account.

12. THIRD-PARTY WEBSITES AND SERVICES

The Application may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices or content of third-party services. Users should review the privacy policies of those third parties before providing any information.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time.

Changes become effective when posted within the Application or on our website. Continued use of Scoop after such changes constitutes acceptance of the revised Privacy Policy.

14. CONTACT US

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Scoop Support
Email: support@scoopdating.com